The work items specified in the contract include maintenance of normal system operational connection quality, system function enhancement, system connection, statistical analysis of the 2011 data, and the plan of the adjustment in the Environmental Protection Administration’s (EPA) integration with the Environmental Resource Department in the future. Details will be addressed below accordingly. Firstly, with regard to the maintenance of normal system operational connection quality, regular monitoring was performed on all hardware monitoring data, and some of the data showed abnormality over the standard value in peak hours. Such a phenomenon could be mainly resulted from and related to the growth of users, and, therefore, the plan of system performance evaluation was proposed this year, in order to improve the system performance in peak hours. Additionally, information security inspection was undertaken periodically in compliance with regulations of the Department of Environmental Monitoring & Information Management. See Chapter 2 for more information. Secondly, the existing system functions were strengthened and enhanced to provide better user experience for visitors. In addition to system adjustments made based on needs and new feature development, a series of improvements was actively proposed this year, including system modification, instant search of to-do lists, government report search, and the plan of the adjustment in the EPA’s integration with the Environmental Resource Department in the future. Moreover, based on reviewers’ suggestions, the survey on system satisfaction was held, and the result of satisfaction was mostly between 90 and 95 percent, acquiring positive responses and acclaim from most users. And on the system enhancement aspect, 97 update requests and problem were addressed to enhance system functionality. Thirdly, regarding data connection, the management of illegal disposal cases and New Taipei City’s Environmental Police Station were completed, and to go with other already connected systems, demand columns were adjusted and updated, such as Environmental Education Instruction System, Environmental Management System website, Soil and Groundwater Management Information website, Water Environmental Conservation website, Recycling Fund Management System, and so on. Fourthly, concerning users’ counsel, there are a total of 4,537 customer services calls between January and October, 6 education trainings, and 7 Department of Environmental Protection’s self-organized education trainings which is assisted by our assigned tutors. To sum up, this year’s work focused on both the pre-existing functions strengthening and newly created services, allowing the system to proceed not only in a stable manner but also in a functionally complete way. With a more diverse range of services offered, the EEMS becomes more capable of meeting the business needs of its user, thereby increasing users’ willingness to use. It is expected the continuous system upgrading and offering of value-added services will enable the effort of the project to go beyond merely performing system maintenance to facilitating work efficiency and policy development. The above summarizes important achievements obtained this year. The contents and outcomes of other work items are detailed in the project report. The ultimate purpose of the EEMS is to provide better services with regard to data establishment, printout, and applicability to maximize the effects of the system and the project.

inspection, final decision, overdue payment, penalty,